There are various reasons for the Bluetooth earphone to freeze when listening to music or entering the game mode. Please confirm the specific scenario.
I. Freeze in a specific scenario
Scenario 1: Bluetooth earphone battery is low
When the power of the Bluetooth earphone is low, it will affect the stability of the connection between the earphone and the phone, resulting in intermittent sound, freezing, etc. It is recommended that you use the Bluetooth earphone when the power is sufficient.
Scenario 2: Using earphones in a strong interference environment
In strong interference environments such as railway stations and substations, the performance of the earphone antenna will be affected, causing the earphones to freeze when listening to music. It is recommended that you avoid using Bluetooth earphones in strong-interference environments.
Scenario 3: Music app compatibility issues
Music software downloaded from other third-party channels may have compatibility problems, which may cause incompatibility of audio files and cause music freezes. It is recommended that you use music app downloaded from Play stores.
II. Freeze in all scenarios
If the Bluetooth earphone is stuck in all scenarios, please follow the steps below.
1. Turn off the high-quality audio function
Due to the particularity of the Bluetooth earphone, other strong electromagnetic signals in the surrounding environment will interfere with the connection of the Bluetooth earphone to a certain extent. In order to reduce the delay effect, it is recommended to switch the high-quality mode to the SBC mode.
Operation path: Settings > Bluetooth > Click "i" on the right side of the paired device > Turn off high-quality audio.
2. Reset wireless settings
If your problem occurs suddenly, it is recommended that you use the reset wireless settings function in your phone, which can restore the Bluetooth function to the factory state.
Operation path: Settings > System Settings > Reset Phone > Reset network settings
If the above methods can't solve your problem, please visit realme Customer Service Center for further assistance.