Please check the mentioned steps for abnormal screen refresh rate:
1. Check what the maximum screen refresh rate the device supports and whether it matches your requirement.
2. Check whether the app/game supports that many screen refresh rates.
3. If the device is not working on a high refresh rate but the app/game supports it, check with the app/game developer.
4. Check if you have enabled power saving or balanced mode in the Game Space App.
We hope this will help you. Further, if the issue persists, we recommend that you visit the nearby Service Centre for a quick physical inspection.