If your mobile data switches on or off automatically, it is usually caused by system automation commands, data management features, or permissions from third-party apps, rather than a hardware defect. Please follow the steps below to adjust your settings and resolve the issue.
I. Check System Automation and Data Limits
1. Check automation and smart commands
Smart commands or third-party automation tools may automatically toggle mobile data based on preset times, locations, or specific scenarios. Open Smart Commands app on your phone, check My Commands for any active automation tasks, and disable or modify them as needed.
2. Adjust data limit settings
If you have enabled a data limit, the system will automatically turn off mobile data when you reach a preset threshold to prevent extra charges. Search for Data Limit in your settings to check if the limit has been triggered. We recommend increasing the limit or turning off the alert to see if the issue persists.
II. Troubleshoot App Interference and System Conflicts
1. Manage third-party app permissions
Some third-party apps with administrative permissions may change your network status in the background. If this issue started after installing a specific app, check that app's permissions or try uninstalling it to see if the network behavior returns to normal.
2. Reset network settings or the entire system
If you cannot find the specific setting causing the issue, go to settings and search for Reset Network Settings. This will clear network-related configurations without deleting your personal files. If the problem persists, back up your important data and search for Erase All Data to restore the phone to its factory state, which removes deep software conflicts.
If none of the above methods can solve your problem, please back up your phone data and bring your purchase certificate to the realme customer service center for testing and processing.