Problem phenomenon:
Navigation Button is not working.
Troubleshooting method:
Here are some possible reasons why your on-screen navigation buttons might not be working:
1. Software Glitch:
Restart your phone: A simple restart can often resolve temporary glitches.
Update your software: Ensure your phone's operating system is up-to-date.
realme UI 7.0 & 6.0 & 5.0 & 4.0 & 3.0: Settings > About device > Up to date/realme UI to detect whether there is a new version.
realme UI 2.0: Settings > Software Update > Check for Updates.
realme UI R & Go & S & T & U Edition: Settings > System > Software update.
2. Hardware Issue:
Physical damage: Check for any visible damage to the screen or the area around the navigation buttons.
3. Screen Protector Interference:
Remove your screen protector: If you have a screen protector, temporarily remove it to see if the buttons start working.
4. Settings Issue:
Check navigation settings: Ensure that on-screen navigation is enabled in your phone's settings.
realme UI 7.0 & 6.0: Settings > System & update > System navigation > Buttons.
realme UI 5.0 & 4.0 & 3.0: Settings > System/Additional settings > System navigation > Buttons.
realme UI 2.0: Settings > Convenience tools > Navigation > Virtual buttons.
realme UI R & Go & T & S & U Edition: Settings > System > Gestures > System navigation/Navigation mode > 3-button navigation.
Reset settings: Try resetting your phone's settings to their default values.
If none of these solutions work, it's recommended to back up the device and visit the service center.