Like most electronic devices, it is normal for your phone to generate some heat during operation. realme phones are designed with smart temperature control strategies and overheat protection features to ensure your safety. Please rest assured when using your device.
I. Diagnosis: Normal Heating vs. Abnormal Overheating
Normal Heating
Signs: After high-load use (e.g., gaming for 30 minutes, recording video for 15 minutes), the phone feels warm but not burning hot, and operation is not affected.
Action: Let the phone sit idle for 10-15 minutes to cool down naturally. No extra steps are needed.
Abnormal Overheating (Needs Immediate Attention)
Signs: The phone becomes extremely hot (too hot to hold) within 10 minutes, accompanied by lagging, automatic shutdown, battery swelling, or the charger getting unusually hot.
Emergency Action: Turn off the phone immediately and let it cool down. If the issue persists after restarting, please contact a realme Customer Service Center for inspection.
II. General Solutions: Quick Cooling & Long-term Prevention
1. Quick Cooling: What to do if the phone is already hot
If your phone is noticeably hot, try these steps for quick relief:
Reduce Power Consumption: Lower the screen brightness if lighting conditions permit, or turn on Power Saving Mode via Settings > Battery > Power saving mode.
Improve Heat Dissipation: Move the phone to a cool, ventilated area (like a glass table or near an air conditioner vent). Remove thick protective cases (especially silicone or full-body cases).
Clear Background Apps: Manually close background apps, or restrict background activity for unnecessary apps via Settings > Battery > App management. Restart your phone regularly to clear deep system cache.
2. Long-term Prevention: Reducing heat at the source
Optimize Charging Habits: Avoid using the phone while charging. Use the original realme charger and data cable. Keep the phone away from surfaces that trap heat (like beds or sofas) while charging.
Improve Usage Environment: Avoid prolonged use in direct sunlight (e.g., on a car dashboard) or in high-temperature environments (>35°C).
Keep System and Apps Updated: Go to Settings > About device > Click the top card to check for updates, and update all apps in the App Market. Updates often improve power efficiency and temperature control.
Regular Maintenance: Clean dust from the charging port to prevent poor contact, which can cause heating. Avoid installing apps from unknown sources, as they may drain power maliciously.
III. Scenario-Specific Solutions: Efficient Targeted Handling
Below are guides for handling overheating in common scenarios. Click on the corresponding scenario to view detailed instructions:
【Heating During Basic Use】
【Heating During High-Load Use】
【Other Heating-Related Issues】
If the above methods can't solve your problem, please visit realme Customer Service Center for help.