Taking photos and recording videos are high-performance tasks for your phone. During these processes, the processor, camera module, and image processing chip work together at high speeds, handling massive amounts of data. Therefore, generating some heat is a normal physical phenomenon. Please rest assured that your phone has built-in temperature protection mechanisms, so this heat will not damage your device.
To help you have a more comfortable shooting experience and capture every wonderful moment, we have put together the following suggestions:
I. Camera Settings & Operation
1. Adjust Quality and Brightness
High resolution (like 4K/8K) and high frame rates (like 60fps/120fps) significantly increase the workload on your phone. Unless necessary, we suggest lowering the recording resolution or frame rate. Also, lowering your screen brightness can help reduce power consumption and heat.
2. Use the Native Camera & Clear Background Apps
We recommend using the system's default camera app, as it is deeply optimized for realme hardware. Additionally, please close other apps running in the background. This reduces the burden on the processor and prevents heat buildup from running too many apps at once.
II. Environment & Cooling
1. Optimize Your Shooting Environment
Avoid shooting for long periods in direct sunlight, high temperatures, or enclosed spaces (like a hot car). We suggest using your phone in well-ventilated areas and removing thick protective cases to help the phone dissipate heat more efficiently.
2. Avoid Using While Charging
Charging generates heat naturally. If you take photos or videos while charging, the heat will increase significantly. We recommend shooting when the phone is adequately charged and unplugged.
3. Use External Cooling
If you need to record high-quality video for a long time (such as for professional live streaming or long-form video creation), we suggest using a phone cooling fan (heat sink clip). This actively helps cool the phone down and maintains stable performance.
If you have tried the methods above and the heating issue persists, please back up your important data and visit a realme Customer Service Center with your proof of purchase. We will provide you with professional inspection and assistance.