Problem phenomenon:
The mobile phone or pad is stuck on the logo interface.
Causes:
1. System reboots repeatedly
2. Phone system crash
Solution:
1. Press and hold the volume + button and the power button for 15s to force restart the phone.
2. To prevent this from happening again, it is recommended that you check if the buttons get stuck easily or if the protective case is squeezing the buttons.
If the issue remains unresolved, please take your device and proof of purchase to an authorized realme Service Center for assistance.