If your phone screen goes black and becomes unresponsive, try these steps:
1. Force Shut Down: Press and hold the power button and volume up button for 10 seconds.
2. Restart Your Phone: After the shutdown, restart your device to check if the issue is resolved.
Additionally, you can identify the specific problem and refer to the appropriate solution based on your observations.
Mobile phone black screen when making a call
Black screen when using built-in Apps
How to fix phone black screen of death
Black screen when using third-party apps
Phone won't turn on or is frozen
If the above methods can't solve your problem, please visit realme Customer Service Center for help.