When capturing logs, please follow these guidelines carefully:
Overheating Logs: Record the entire process, starting from when the device is at normal temperature until it overheats. It’s important to capture all steps to better analyze the issue.
Lag Logs: While recording lag issues, always use the three-finger screenshot method to ensure the problem is properly documented.
Network Logs: For network-related problems like no signal or 5G issues, during log process, perform actions such as removing and reinserting the SIM card, toggling airplane mode on and off, and restarting the device. This helps in capturing the complete behavior of the issue.
realme Community post link: https://c.realme.com/global/post-details/1690088848787308544
Steps:
1. Dial *#800# through your phone and you will get some like this.
2. Take charging as an example:
3. Collecting Logs.
After the recording starts, the screen record automatically collects data and background activity. This will be sent directly to you and server at the same time after submission. Let it record the issue about 5-15 minutes, maximum recording is about 30 minutes.
After collect enough data, you may stop it and continue next step, filling contacts then submit it.
4. Submitting Report
After you hit Submit, you will be directed to My Feedback" tab, and your topic will be shown there. Just let it wait to be submitting the log that has been captured before and you will get submitted status.
