realme Smart Bulb FAQs

No.	Question	Solution
1	What should I do if my device is unable to enter the network configuration state?	Make sure your device has been connected to a power source. Switch the light on and off 5 times continuously(2 seconds on and 2 seconds off). If the light enters breathing mode, then it is ready to be connected to a network.
2	I have a new router. How do I change the network settings?	When you changed your router or network, the added device will go offline. Remove the device from "realme Link" and add it again using the new network. 5 GHz is currently not supported. Please use 2.4 GHz.
3	My device configuration network failed, how to reset the device?	Switch the light on and off 5 times continuously(2 seconds on and 2 seconds off) to reset the bulb
4	How do I add a smart bulb device?	Go to the home page of "realme Link". Tap the "+" button to enter the "Add device" page, and follow the onscreen instructions.
5	How do I connect to a Wi-Fi network without a password?	To protect your device, you can only connect your device to a Wi-Fi network with a password. Please set the password for WiFi before connecting
6	I only have my phone hotspot and there is no Wi-Fi network available. How can I connect the device to the network?	You will need two smartphones. Turn on the hotspot on one phone and connect the device to the other phone. A phone can't provide a hotspot for the bulb and connect to the bulb at the same time
7	How can I tell if the network I am using is 2.4 GHz or 5 GHz?	You can tap the connected Wi-Fi network from the Wi-Fi list to view its details, including the frequency band. Viewing the network information may vary across different Android phones. On realme Link's "Add Device" page, signals without passwords and 5G WiFi signals are classified as "unavailable"
8	What if the device goes offline after the router, Wi-Fi password, or carrier was changed?	Network settings will be changed after the router or network is changed. You need to remove the connected device and configure it to the new network.
9	What if the device goes offline?	Please troubleshoot the problem according to the following methods: 1. Check if the router is disconnected from a power source or if it is offline. If so, reconnect it to the power supply or network connection and wait for 2 minutes. 2. If you have changed the router or the Wi-Fi name or its password, remove the device and add it again. 3. The Wi-Fi signal is weak. The device and the router may be separated by several walls, or the device is wrapped in a metal shell or is near a metal object, or the network signal is being interfered with by nearby high-power appliances such as an air conditioner or a refrigerator. 4. The device is too far away from the router. In an indoor environment, the device should be placed within 5 meters of the router. In an outdoor environment, it should be placed within 10 meters of the router. 5. If the device goes offline after being used for a period of time, then goes online after you the restart the router and reconnect the device to the network, this means that the router is overloaded. You need to either replace the new router with a router with a greater load capacity or reduce the number of devices connected to the original router. Once the issue has been resolved, reset your device's network configuration in an environment with a strong and stable network signal one more time.
10	Why does "realme Link" always show that the device is offline, and then online after a few seconds?	If "realme Link" is not used for a long time, you will need to wait for some time for the app to sync data from the cloud and for the device to connect to the cloud again. The device is shown to be offline because "realme Link" has temporarily disconnected and lost contact with the device. In fact, the device is still online. For example, it can take a few seconds for the home page to buffer before the content appears when entering an app, as it is connecting to the cloud. This is related to the configuration of the phone and the network conditions, and it is normal. There is no need to be concerned.
11	Why can't I control my device?	We recommend that in "realme Link" you restore your device to factory settings and remove it. Then, place the device close to the router (1 to 5 meters away with no metal frames or walls in between) and configure the network again.
12	Why did the device go offline after it was added?	When the device goes offline, troubleshoot the problem according to the following methods: 1. Check if the device is connected to a power source. It may have been disconnected from a power source if it was not plugged in properly or other reasons. 2. Check if the device is disconnected from a power source or is offline. If so, it will take about 2 minutes for the device to go online again after the power source or network is restored. 3. Check if the network that your device is using is stable: Place your mobile phone or iPad close to the device, connect the mobile phone or iPad to the same network, and try opening a web page. 4. Reset and add the device again if your Wi-Fi network is unavailable or the Wi-Fi network name or the password has changed. 5. If the device is still offline even though the network is available, check if too many devices are connected to the network. If so, disconnect some devices from it. 6. Try restarting the router and device. Wait for 2 to 3 minutes and see if the device is online again. 7. Check if the firmware is the latest version. If the problem persists, remove the device and add it again.
13	Is there any specification for the name of the Wi-Fi?	When adding devices to the APP to connect to the Internet, the name of Wi-Fi is suggested to be in English or Numbers, without special characters or words of minority languages
14	How do I connect the device to a hidden Wi-Fi network? Why doesn't it appear on the network list but I can manually add it?	If the SSID of the Wi-Fi network is hidden, the device will not be able to find the Wi-Fi network and connect to it. You will need to unhide the SSID.
15	The device has been connected to a network. How can I change to another network?	You need to remove the device from "realme Link" and configure your device to the new network.
16	Can the device groups created in "realme Link" be controlled by "Amazon Alexa" or "Google Home" via voice commands?	"Amazon Alexa" or "Google Home" cannot control the Wi-Fi device groups created in "realme Link" via voice commands. Voice control is only supported for groups that you created in "Amazon Alexa" or "Google Home". You can create a group of Wi-Fi devices in "Amazon Alexa" or "Google Home" after syncing all your Wi-Fi devices to "Amazon Alexa" or "Google Home". In this way, you can use "Amazon Alexa" or "Google Home" to give voice commands. Thank you for your understanding and support.
17	Can "Google Home" control the groups created in "realme Link" via voice commands?	"Google Home" cannot control Wi-Fi device groups created in "realme Link" via voice commands. Voice control is only supported for groups that you created in "Google Home". You can sync all your Wi-Fi devices to "Google Home" and then classify them into groups. In this way, you can use "Google Home" to give voice commands to a group of devices. Thank you for your understanding and support.
18	Why can't I use the group control feature when the network is unavailable?	Commands are given from the cloud to devices in a group. If the network is unavailable, the devices will not be able to receive the commands.
19	How do I simultaneously control multiple devices of the same model?	If you have added multiple devices of the same model in "realme Link" and you want to control them simultaneously, put them in a group. Go the light group page, select the devices that you want to put in a group and confirm your selection. Now these devices can be controlled simultaneously.
20	Two devices are set to turn off at the same time, but why doesn't it work?	The time schedule data is stored in the cloud. There might be a delay when the device accesses the cloud data. It is recommended that you classify devices of the same model into a group so that you can turn the bulbs on and off at the same time by controlling the group.
21	What if group control doesn't work?	1. Make sure all the devices in your group are connected to a power source and are turned on. 2. Make sure all the devices in the group are online. If the problem persists, please disband the group and regroup.
22	If some devices in a group are offline, and others are still online, can I still group control these online devices?	If one or more devices in a group are offline, the remaining devices which are still online will not be affected. You can still control them.
23	Why do my devices turn on or off automatically?	There are several possible reasons for this issue: 1. Check if you have set a schedule rule. 2. Check if you have shared the devices with others. The devices may be turned on or off by other users. 3. Check if there has been a power outage. Some devices will automatically turn on once the power is back on.
24	Why is "realme Link" unable to control my device?	If realme Link is unable to control your device, there may be a problem with your network or the device may be offline. 1. Check if the device is connected to a power source. 2. Open "realme Link" and wait for about 3 minutes to see if the device is back online. 3. If your device is offline, refer to "What if the device goes offline?" to troubleshoot the problem. 4. If your device is online, place your phone close to your device, and then connect it to the same Wi-Fi network. Try opening a web page to determine the network quality depending on how quickly the page is opened. If the problem persists, remove the device and add it again.
25	After I reset the device, can I still control it using the originally connected mobile phone?	After you reset the device, it will be automatically removed from "realme Link". You will no longer be able to control the device using the originally connected mobile phone unless you add the device again.
26	After I add a device in "realme Link", how can I control this device using another mobile phone?	1. Control this device using another phone through the device sharing feature. 2. Alternatively, sign in to your account on another phone to control this device.
27	If two accounts are registered in different countries or regions, can the device be shared between these two accounts?	Devices cannot be shared among accounts that are registered in different countries or regions. The accounts must be registered in the same country or region.
28	Why does the timer feature in "realme Link" stop working?	1. The time cannot be acquired if the device is offline, so all time-related features will be disabled. 2. It is recommend that you delete the original timer set and create a new one. Then the planned tasks can be carried out accurately. 3. If the problem persists, try deleting the device at RealMe Link and reconnecting.
29	Do scheduled rules work when the device is offline?	As long as the device is connected to a power source, scheduled rules will still work even though the device is offline.
30	Why wasn't a scheduled rule executed accurately?	It could be that the device is offline and can't get the time, so all time-related functions fail.
31	How do I update the firmware of the device?	Enter the device page and tap "Firmware update" to check if an update is available.
32	How many devices can I add in "realme Link"?	"realme Link" can add and control up to 200 devices, but a single router only supports about 10 devices (depending on router performance).
33	Which languages does "Google Home" support?	You can find a list of the languages that "Google Home" supports at: https://developers.google.com/assistant/smarthome/traits#supported-languages
34	Which voice commands does "Amazon Alexa" support?	Alexa, turn off <device name>. Alexa, turn on <device name>. Alexa, set the <device name> to twenty percent. Alexa, brighten/dim <device name>. Alexa, set the <device name> to warm white/bright white. Alexa, make the <device name> warmer/cooler. Alexa, set the <device name> to <color name>.
35	Which voice commands does "Google Assistant" support?	Ok Google, turn on <device name>. Ok Google, turn off all the lights. Ok Google, set the <device name> to twenty percent. Ok Google, brighten/dim <device name>. Ok Google, set the <device name> to warm white/bright white. Ok Google, is the <device name> on? Ok Google, what is the brightness level of <device name>? Ok Google, what color is <device name>?
36	Can "Amazon Alexa" or "Google Home" control the device?	First, make sure your device supports "Amazon Alexa" or "Google Home". (To view supported third-party tools, open "realme Link", tap the device, and access its control panel.) If the device supports "Amazon Alexa" or "Google Home", check if the device is online and appears in "Amazon Alexa" or "Google Home". If the device appears in "Amazon Alexa" or "Google Home", you can control it using "Amazon Alexa" or "Google Home". If it does not appear in "Amazon Alexa" or "Google Home", link your "Amazon Alexa" or "Google Home" account to "realme Link". Thank you for your understanding and support.
37	How do I turn off one of the connected devices of the same model using a third-party speaker?	You can give different devices names when waking them up. Take Amazon "Alexa" for example, if you name your living room light "Living-room Light" or your bedroom light "Bedroom light", you can turn off the lights by saying "Alexa, turn off the living-room light" or "Alexa, turn off the bedroom light".
38	Why did the light go out when I adjusted its brightness below 25% using "Amazon Alexa" or "Google Home"?	Currently, lights are turned off if their brightness is adjusted to below 25% using "Amazon Alexa" or "Google Home".
39	Can I speak in two different languages when using voice control for my smart speakers?	This depends on your smart speaker. Most smart speakers do not support using more than one language.
40	Why can't I link my "realme Link" account to "Amazon Alexa" or "Google Home"?	If you can't find the device in "Google Home", make sure the device supports "Google Home" and your realme Link account has been linked to "Google Home". To view which third-party apps support this device, go to the device control panel and tap the button in the upper-right corner to view details. Also make sure your device is online in "realme Link".
41	What if the voice control of the connected third-party speaker does not work properly?	Please troubleshoot the problem according to the following methods: 1. Check if the device supports the given voice command. Voice commands vary depending on different device models. 2. Make sure the device name is easy to identify. You should use simple and common words, for example, "Living-room lamp". 3. Make sure the device is connected to the network.
42	Why didn't the device execute my voice commands when I used "Amazon Alexa" or "Google Home"?	Please troubleshoot the problem according to the following methods: 1. Check if the device supports voice control and if it is linked to the speaker. You can refer to the user guide supplied with "Amazon Alexa" or "Google Home". 2. Check if the device is online by controlling it using "realme Link". You also need to check if the device supports the given voice command as voice commands vary with different device models. 3. Make sure the device name is easy to identify. You should use simple and common words, for example, "Living-room lamp". 4. Check if your realme Link account that has been linked to "Amazon Alexa" or "Google Home" has changed.

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