Thank you for reaching out to us. We understand how important it is to have your device working smoothly, and we sincerely apologize for any inconvenience you're facing.
Currently, realme does not provide spare phones as part of our service offerings. We kindly request your cooperation in submitting your device to the authorized service center, where a job sheet will be created for your device’s repair. Rest assured, our technicians will do their best to resolve the issue at the earliest. We appreciate your understanding and patience in this matter. If you have any further questions or require assistance, please feel free to contact us.