Troubleshooting Steps:
1.1. Confirm if the payment has been deducted. If not, guide the user to retry later.
1.2. Verify if there are restrictions from the bank or payment method. If so, guide the user to contact the relevant bank or payment app customer service.
1.3. If the above steps do not resolve the issue, collect information and escalate to realme Customer Support team.
1.3.1. OS version/Android version/Phone model/Device name. (Path: Settings > About device > OS/ Android version/ Model)
1.3.2. App Version (Path: Settings > App Management > App List > Theme Store)
1.3.3. Associated Heytap Account (Bound Phone Number/Email)
1.3.4. Resource Name + Payment Receipt (Please note the time if possible)
1.3.5. Detailed Description of the Issue (Text, Images, Videos)