The screen displays abnormal lines when connecting to the external device
Reason:
1. Poor contact can cause this issue.
2. Broken cables can also cause this issue.
3 Abnormal videos can cause this issue.
4. TV system reboots abnormally.
Solution:
1. Unplug the cable and re-insert the cable.
2. Replace a new cable.
3. Change other videos.
4. Unplug the TV power cord, and plug it in after two minutes.
The screen displays abnormal lines without connecting to external devices.
Reason:
1. Abnormal videos can cause this issue.
2. TV system reboots abnormally.
Solution:
1. Change other videos.
2. Unplug the TV power cord, and plug it in after two minutes.
If the issue persists, please contact realme customer service for help.