Please check the mentioned scenario: If a newly purchased device is not working, there is any technical fault like screen not on, camera issue, software issue, earphone jack issue, or something functional.
In case of any functional issue with the product, we request you to visit the nearest realme authorized service center with the defective device, box, all tags/manuals, and original invoice where the service engineers will inspect your product and issue a DOA certificate. The product is eligible for replacement within 10 days from the activation date or Invoice date whichever is earlier. Beyond which the replacement will not be processed it will be considered under usual warranty repair.