Causes:
1. The protective case does not fit or is damaged.
2. Dirty buttons.
3. Water stains on the buttons.
4. Phone hanging.
Solutions:
1. A third-party phone case or the phone case used for a long time will cause the buttons not to work. Please take off the phone case and try again.
2. Check whether there is a foreign object or dirt on the button, if there is any, it is recommended that you use a soft cloth dipped in a little alcohol to wipe it and try pressing it several times.
3. If there is liquid in the buttons of the phone, it is recommended that you use a soft cloth to press and hold the buttons and wipe quickly, and wipe the seams around the buttons several times.
4. The phone hanging may cause the button response to be slow. It is recommended that you clear the phone storage and restart the phone.
If the problem still exists, please back up your data and bring your purchase certificate to the realme service center for processing.